Account & Data Deletion Instructions

We value your privacy and give you full control over your personal data. If you wish to delete your Location Afrique account and all associated personal information, you can do so directly from within our mobile application or by submitting a verified request to our support team.

What Happens When You Delete Your Account?

• Personal Profile: Your name, phone number, email address, and profile photo will be permanently scrubbed from our active production databases.
• Active Bookings: You cannot delete an account with active or upcoming confirmed visits until those reservations have concluded or been resolved.
• Host Listings: If you are a landlord or host, your listings will be permanently deactivated and removed from search results.
• Legal & Financial Retention: Historical transaction and invoice records will be retained solely as required by applicable tax, banking, and anti-money laundering (AML) laws.

Need Help or Cannot Access the App?

If you have lost access to your device or would like our support team to process your account deletion manually, please submit a request via our Contact & Support page or email us directly at support@raiseup.ai from the email address registered to your account.